Privacy Policy for GenAiExpertise

Effective Date: 08/08/2025

1. Introduction

GenAiExpertise (“GenAiExpertise”, “we”, “our”, or “us”) is a platform owned and managed by Remitpro Ltd, a company registered in Nigeria. We are committed to protecting your privacy and ensuring the responsible use of personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our services, website, platform, or applications (collectively, the “Services”).

We comply with the Nigeria Data Protection Act 2023 (NDPA), the Nigeria Data Protection Regulation (NDPR) 2019, and other applicable data protection laws.

2. Information We Collect

We may collect the following categories of personal data:

  • Personal Identification Information: Full name, email address, phone number, physical address, and identification documents (e.g., NIN, BVN, passport).
  • Financial Information: Bank account details, payment card information, transaction history, and crypto wallet addresses.
  • Technical Data: IP address, device type, operating system, browser details, and usage logs.
  • Cookies & Tracking Data: Used for analytics, personalization, and security.
  • Location Data: Collected when you use location-enabled features of our Services.

3. How We Use Your Information

We use the personal data we collect for purposes such as:

  • Creating and managing user accounts.
  • Delivering, maintaining, and improving our Services.
  • Enabling payments and settlements, including crypto-related services.
  • Ensuring compliance with legal and regulatory obligations (e.g., KYC/AML requirements).
  • Providing customer support and responding to inquiries.
  • Personalizing user experience.
  • Marketing communications (only with your explicit consent).
  • Detecting, preventing, and investigating fraud or security risks.

4. Legal Basis for Processing

We process your personal data on the basis of:

  • Consent (where applicable).
  • Performance of a contract (to deliver our Services).
  • Legal obligations (e.g., anti-money laundering compliance).
  • Legitimate interests (business operations, security, product improvement).

5. How We Share Your Data

We may share your personal data with:

  • Authorized third-party service providers (payment processors, hosting providers, analytics).
  • Regulatory authorities or law enforcement, where required by law.
  • Affiliated entities under Remitpro Ltd.
  • Business partners or vendors where necessary to provide our Services.

👉 We do not sell personal data to third parties.

6. Data Retention

We retain your data only for as long as necessary:

  • To fulfill the purposes stated in this policy.
  • To comply with legal and regulatory obligations.
  • To resolve disputes and enforce agreements.
  • To defend or establish legal claims.

7. Your Rights

Under Nigerian data protection law, you have the right to:

  • Access and obtain a copy of your data.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion (“right to be forgotten”) under applicable conditions.
  • Restrict or object to certain types of processing.
  • Withdraw consent at any time.
  • File a complaint with the Nigeria Data Protection Commission (NDPC).

To exercise these rights, contact us at info@remitpro.io.

8. Data Security

We implement robust security measures, including:

  • Encryption of sensitive data.
  • Access controls and authentication mechanisms.
  • Regular audits and vulnerability assessments.

While we take reasonable steps to protect your data, no system can be guaranteed 100% secure.

9. International Data Transfers

If your data is transferred outside Nigeria, we ensure adequate safeguards in line with the NDPA 2023 and recognized international standards.

10. Cookies & Tracking

Our website uses cookies to improve your experience. You can disable cookies in your browser settings, but this may affect functionality.

For more details, see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.

12. Contact Us

For any privacy-related inquiries, please contact:

Remitpro Ltd (Owner & Operator of GenAiExpertise)
Suite 26, Jam Nab Plaza, Ladoke Akintola Blvd, Garki 2, Abuja, Nigeria
📧 Email: info@remitpro.io
📞 Phone: +2347041931663
🌐 Website: https://www.remitpro.io